Support

How can we help?

Get help with room generations, AI credits, purchases, sign-in, privacy, or your BetterRoom account.

Email applefather.eth@gmail.com. Include the issue, your iOS version, and the approximate time it occurred. Do not attach a private room photo unless it is necessary to explain the problem.

Generation problems

Keep BetterRoom open long enough for the room to enter the composing state, then return to the room grid. Generation can take a few minutes. If a provider request fails, the reserved AI credit is intended to be restored automatically.

Purchases and credits

Use Restore purchases on the BetterRoom Pro screen when a prior purchase is missing. Apple handles billing and refund requests. Subscription cancellation is available from your Apple Account subscription settings.

Sign-in

BetterRoom supports Sign in with Apple and Google Sign-In. Use the same sign-in method and account to access the rooms and credits associated with that BetterRoom account.

Privacy and deletion

To delete an account, open BetterRoom Settings and choose Delete account. Apple-linked accounts require a final Sign in with Apple confirmation. Account deletion does not cancel an active Apple subscription. For privacy or deletion assistance, email applefather.eth@gmail.com. See the Privacy Policy for information about room photos, AI processing, purchases, retention, and deletion.

Response time

We aim to respond to support and privacy requests within five business days.